Customer Engagement Director

Customer Engagement Director

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Merus, an emerging commercial-stage biotechnology company, is seeking a Customer Engagement Director (CED) to join our team. 

This field-based role is a key member of our Brand Team, serving as the primary commercial point of contact with large and community group Oncology practices, academic institutions, and other customer groups. 

The Role:

You will be responsible for coordinating resources, building relationships, and ensuring a positive customer experience while driving brand awareness and market access support.

Key Responsibilities:
  • Build strategic partnerships with key stakeholders in targeted oncology accounts.
  • Execute approved branded sales messages and promotional approaches to meet or exceed brand objectives.
  • Manage customer accounts, addressing product access, reimbursement issues, and maintaining strong relationships.
  • Collaborate with internal teams, including Marketing, Medical Affairs, and Market Access, to provide comprehensive support throughout the patient journey.
  • Engage with Key Opinion Leaders (KOLs) and decision-makers in the oncology community, driving product advocacy and influencing treatment paradigms.
  • Lead and execute designated marketing and demand-generation projects, with an emphasis on content development involving KOLs and genomic testing experts.
  • Provide strategic and operational guidance to the Brand Team on marketing initiatives and diagnostics projects.
  • Maintain an in-depth understanding of brand strategy, competition, and evolving oncology treatments.

Your Profile:

The ideal candidate excels in leadership, successfully managing teams while balancing strategy and coaching. They have strong relationship-building skills, are comfortable with digital engagement, and can manage complex customer needs. Proactive and strategic, they thrive in a fast-paced environment and effectively prioritize to meet both customer and company goals.

Qualifications:

  • BA/BS required; advanced degree (PhD, MBA, MS, MD) preferred.
  • 5+ years of commercial sales/account management in the pharmaceutical or diagnostics industry, with at least 3 years of oncology experience preferred.
  • Proven experience in account management, engaging with Oncology KOLs, and driving strategic marketing initiatives.
  • People management experience is required for Senior CED positions.
  • Strong interpersonal, project management, and strategic thinking skills.
  • Digitally savvy, comfortable with various digital marketing tools and data analysis.

Our Offer

We offer a once-in-a-lifetime opportunity to work with some of the best and brightest in the biotech industry. As part or Merus, you’ll get to interact with a great international team of people who love what they do! To top it all, we offer a competitive salary, flexible working hours and a company bonus structure. Most importantly, you’ll have the chance to help us close in on cancer – everything you do matters at Merus.   

Apply now

    Our Hiring Process

    Stage 1:

    Internal Review

    This means that we’ve received your application and are in the process of reviewing it.

    Stage 2:

    Initial Call

    We’ll set up a 15-minute phone call with our Internal Recruiter to discuss the details of this job opportunity and your own expectations of the role, as well as Merus as a company.

    Stage 3:

    1st Interview Phase

    During the 1st interview phase, we’ll set up an interview with your potential future manager. We’ll be looking to understand more about your experience, how that fits the role, and what makes you tick.

    Stage 4:

    2nd Interview Phase

    If things are still looking good, we’ll set up several short interviews with team members, peers, Management Team members (where relevant) and HR to make sure we are a good cultural fit. We do our best to plan these interviews on the same day, although on rare occasions they’ll take place on multiple days.

    Stage 5:

    Job Offer

    After positive evaluation from both sides, you will receive our job offer. Once you’ve accepted it, we will draw up the necessary paperwork. You will receive your contract within 3-5 working days and your onboarding process will start!

    Stage 6:

    Welcome

    We’re more than happy to welcome you to join Merus in our pursuit to close in on cancer!

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    Merus is an equal employment opportunity employer that does not discriminate on the basis of actual or perceived race, color, religious creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, age, ancestry, disability or perceived disability, qualified handicap, gender identity, military status, veteran status, certain criminal records, genetic information or testing, HIV testing, or any other characteristic protected by applicable federal, state or local laws (each, a "Protected Characteristic"). We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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